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Writing procedures: next steps
Providing good procedures is tied to income-generating activities. Poor procedures can result in an increase in support costs because customers…
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The power of short: Writing for SEO and reader comprehension
At Anthrobytes Media, we believe in short content for clarity. Use short sentences (under 25 words) and paragraphs (3-5 sentences).…
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Knowledge base content vs. user docs
What’s the difference between a knowledge base and a help system? And how does this impact the customer experience?