It’s common to have engineers who struggle to write business documents, like Jira tickets, specs, test reports, and others. The wasted time is frustrating to everyone and can impact project definitions and delivery. Your team needs writing training for technical people.
Or maybe you have support staff who are not writing well. Support tickets are incomplete, and knowledge base articles are impossible to follow. Other staff is cleaning up behind them–it’s slowing everyone down. Customers complain, and Tier 2 staff is seeing too much that be solved already.
Finding writing training for tech staff is hard
Finding appropriate and useful writing training for engineering and support staff can be tricky. These people don’t need to learn how to write literature essays–they need to write technical business documents. They didn’t get into tech to write essays. But we all know that communicating in writing is required in the business world, even if you go into tech. Writing training in creating the kinds of documents they write is the best way to get them up to speed.
Regardless of the reason you’re looking for writing training, Anthrobytes Media can help get your team trained and communicating clearly.
If you’re a content professional, you may be looking at tools to gain the efficiencies content development tools like Paligo and Madcap Flare provide. Or you have new staff and everyone could use a refresher of even the basics of our field. Perhaps you’ve promoted staff into a growth position and some training would help them be successful.
Or maybe the end of your fiscal is coming up, and you want to spend those training dollars. That’s a valid reason to get writing training for your staff. And your staff wins because everyone loves actually useful workshops!
Anthrobytes Media can help you get your content development team up to speed quickly. We’ve trained many people over the years in writing, and we’re experts in the tools we train in.
Content training is a business critical training
Anthrobytes Media offers writing workshops in multiple content development tools and general business writing training for tech professionals. Reach out to us for customization for your specific staff needs. We do in-person training at your site, Zoom-based training, or a combination, depending on your needs.
All our training includes a 30-day aftercare program when the writing workshops are complete. We support your staff in applying what they learned. This support includes regularly scheduled Zoom-based open office hours, so your team can ask for review of their work.
Our training
We teach our writing workshops in 2 hour segments with in-class and homework to instantiate the training. We can break these classes into larger or smaller sessions to meet the training needs of your staff. You need to train your staff and not also destroy their busy days. We structure our training with their needs in mind.
Don’t have time for your engineers to be formally trained? You can always get my book for them. It’s a nice stocking stuffer! And the book comes as a hard copy or ebook, at a reasonable price.
All our courses include hands-on with your specific content in mind, combined with theory. At the end of each writing workshop, your staff typically has a deliverable they can use in the workplace. We want to empower staff to do more.
Business writing training
Some writing workshops include a link to the general syllabus. This preview lets you see the topics typically included in that writing workshop. We teach that training workshop as it stands or customize for your specific staff needs and business problems.
Additionally, if your use case requires it, we can make these trainings available as online only. The students submit their work and the instructor reviews and grades student submissions. This option allows the students to do the course at their pace, as time (or time zones!) allows. Reach out to ask us how we can make that work for you.
| This topic… | is useful for this audience… | Duration total |
|---|---|---|
| Introduction to technical writing | Knowledge management staff, technical support staff, technical writers, UX writers, content strategists, content managers | 16 hours |
| Content strategy | Technical writers, UX writers, content strategists, content managers | 16 hours |
| Content audits | Knowledge management staff, technical support staff, technical writers, UX writers, content strategists, content managers | 16 hours |
| Clear writing | Engineers, knowledge management staff, technical support staff, technical writers, UX writers, content strategists, content managers | 8 hours |
| Writing effective Jira tickets | Engineers, technical writers, UX writers | 8 hours |
| Cognitive science for content developers | Knowledge management staff, technical writers, UX writers, content strategists, content managers | 8 hours |
Content development tools training
We teach these tools-specific workshops in 2 hour segments with homework to instantiate the training. We recommend 2 sessions a week. You require access to these tools before we start, and we may ask to use someone’s seat during training. We offer the same 30-day care package for these content development tools classes as we do for the writing training.
| This topic… | is useful for this audience… | Duration total |
|---|---|---|
| Introduction to Paligo | Technical writers, LMS writers, UX writers, content strategists, content managers | 16 hours |
| Advanced Paligo | Technical writers, LMS writers, UX writers, content strategists, content managers | 16 hours |
| Integrating Paligo with Zendesk | Knowledge management staff, technical support staff, technical writers, content strategists, content managers | 8 hours |
| Introduction to MadCap Flare | Technical writers, content strategists, content managers | 16 hours |
| Advanced MadCap Flare | Technical writers, content strategists, content managers | 16 hours |
Request more information
Reach out and let’s start the conversation for training your team. We can do groups as small as 3 people and as large as 25.
Let us know the information in the form below. Let’s see what your team needs. Let’s see how Anthrobytes Media can help.