Tag: technical writing basics
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Knowledge bases templates: writing for beginning customers
Developing product-use information for Naïve and Beginning audiences has unique challenges. This article explains what these audiences need and includes…
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Defining the knowledge base content for your audience
Audience drives every detail you include in any communication. What does the audience know before they get to you? What…
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Writing procedures: next steps
Providing good procedures is tied to income-generating activities. Poor procedures can result in an increase in support costs because customers…
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The power of short: Writing for SEO and reader comprehension
At Anthrobytes Media, we believe in short content for clarity. Use short sentences (under 25 words) and paragraphs (3-5 sentences).…